Most customers at some point in the process of setting up or running a website will naturally need to communicate with customer service. Maybe your site is down for an unknown reason. Possibly you are attempting to install a script or get a script working and having troubles. Even installing an SSL certificate or setting up emails may not go as smoothly as you’d like it to go.
How do you go about getting the most from our customer service? As many of our customers know, we strive daily to ensure that our customer service is the best that it can be. We have real people answering real phone calls from 9am – 6pm Central Time. We also have a 24/7 support helpdesk that we often respond to so quickly that our customers don’t answer back until the next day because they just didn’t think anyone would be answering a ticket at 2 o’clock in the morning. Continue reading How to get the most from our customer service