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Not good but GREAT, client satisfaction results are in.

‘Rock Stars’ ‘Simply Amazing’ ‘We Love Love Love Hard Hat Hosting’

When you hear words like these from the overwhelming majority of your client base, not only are you doing something right, you are doing something great.

This is a small sample selection of the majority from the first round of a customer satisfaction survey. The survey asks the NPS question, followed by the typical questions to measure customer satisfaction in a hosting provider such as; How would you rate Hard Hat Hosting overall, How would you rate our customer service, How would you rate the service uptime, Network Response, etc..

If you are unfamiliar with the NPS system, it is one question that helps you determine if your customers are Promoters (9-10) Passives (7-8) or Detractors (0-6). Promoters are loyal clients to keep buying and refer business. Passives are on the fence and may be compelled by one thing or another to turn into a Promoter or Detractor. Detractors are unhappy clients that can damage your reputation and post negative feedback around the internet. The calculation is done by taking the percentage of promoters, then subtract the percentage who are detractors. As you can see there is much more room for detractors to drive down a score than the opportunity for promoters to raise the score.

What we found out however from our first round with this survey, we are holding a score of 86. A great number to see that 86% of respondents gave us a 9 or 10 score. Now to put this into perspective, in 2013 USAA – Insurance was rated #1 in customer satisfaction with a score of 80 and #2 USAA – Banking at 78. #3 Costco at 78, #4 Apple at 76.

If you are reading this as a client of Hard Hat Hosting, this is very good news which shows you that we have a very sustainable business model. Customer satisfaction is at the heart of everything we do with; prompt & professional support, network uptime, managed services, and by never overselling the hardware supporting our VPS services. If you are reading this and are not yet a client of Hard Hat Hosting, we invite you to sign up today. You will soon see the difference in what a customer centric hosting provider can do for you and your business.

Managed VPS with Plesk starting out at just $24.95. Contact sales or call (866) 427-3428 through October to save an additional 20%.

The service from Hard Hat Hosting is remarkable. I have been with other hosting services in the past and am amazed at how fast questions are answered by Hard Hat, the speed for my connection, and that I can’t even remember ever having an outage! The staff goes out of their way to help with things just as a courtesy for us that any other company would not have been willing to do without nickel and diming us to death. Hard Hat is the BEST hosting company I have ever used and I have recommended them to everyone I know.
Fantasia Mining, Inc.


You guys are so awesome. Ever since we switched to Hard Hat we’ve had flawless service, fast, reliable hosting with no problems whatsoever. It’s nice to have finally found a good home for Keep up the great work. Thanks!

Thanks Hard Hat for exceding my expectations for a dedicated host. I’ve been let down in the past by other hosts and your dedication to providing a reliable, high quality service has been a relief. Hard Hat have raised the bar on web site hosting for both reliability and support.

Parallels Plesk Panel 11 Raises the Bar for Website Management

Starting back in Jun 12′ all New VPS’s come with Plesk Panel 11 installed.

Parallels Plesk Panel 11 is the ideal tool for small business IT professionals. It makes Web site creation faster and easier, lets you offload e-mail management to nontechnical people, and enables end users to safely access server resources without supervision.

Simplifies Web site launching. For example, it comes with:

* Easy-to-use wizards that let you rapidly add new Web sites.
* A power-user interface that’s perfect for managing your own server and sites without unnecessary complication of a traditional shared hosting control panel.

Web hosters (including shared hosters and design studios) can benefit from Parallels Plesk Panel 11 via:

* Improved web server performance and websites on mobile devices with NGINX
* Server management via smartphone provides increased control
* Improved security protects customers data and websites

Website owners (including small businesses and IT Professionals) can benefit from Plesk Panel 11 in the following ways:

* Improved security protects personal data and websites
* Mobile website publishing and optimization
* Envision, create and curate your website, Facebook presence, and mobile presence with tools that integrate directly into Parallels Panel.

For our current customers on previous versions please contact us so we can assist you in moving to the new version.

Parallels Plesk CloudFlare Plugin Available on All New VPS Acccounts



We are proud to announce the availability of our Parallels Plesk CloudFlare Plugin to integrate your site with a simple install from your Plesk 10 control panel. This plugin is available on all new VPS accounts and dedicated servers. If you whish to integrate CloudFlare now on an existing VPS please open a support ticket and we can assist you.

Please read below for more details about CloudFlare Services.

An Overview of CloudFlare

CloudFlare protects and accelerates any website online. Once your website is a part of the CloudFlare community, its web traffic is routed through our intelligent global network. We automatically optimize the delivery of your web pages so your visitors get the fastest page load times and best performance. We also block threats and limit abusive bots and crawlers from wasting your bandwidth and server resources. The result: CloudFlare-powered websites see a significant improvement in performance and a decrease in spam and other attacks.

CloudFlare’s system gets faster and smarter as our community of users grows larger. We have designed the system to scale with our goal in mind: helping power and protect the entire Internet.

CloudFlare can be used by anyone with a website and their own domain, regardless of your choice in platform. From start to finish, setup takes most website owners less than 5 minutes. Adding your website requires only a simple change to your domain’s DNS settings. There is no hardware or software to install or maintain and you do not need to change any of your site’s existing code. If you are ever unhappy you can turn CloudFlare off as easily as you turned it on. Our core service is free and CloudFlare Pro offering for enhanced services for websites who need extra features like real time reporting or SSL.

Contact Hardhathosting Support about integrating CloudFlare today and be part of the community that is creating a better web.

Before CloudFlare Integration

Click here to read CloudFlare Common FAQs.

Canonical Tag

Many of you are probably already familiar with the new tag recently introduced by all the major Search Engines.  It’s a new tag that was introduced to help people deal with duplicate content issues on their site.  The tag was introduced back in February, and naturally a lot of plugins and modules came out for all the different applications out there.  I’ll be providing links to several of the popular ones.  To better understand the canonical tag that is available to you now, you may want to watch the following video: Matt Cutts Explains “Canonical Tag” Continue reading Canonical Tag

Why The Change?

Some of you may have noticed a sudden drastic change not only in the appearance of our website but also in our Hosting Account offerings. If you were planning on purchasing one of our accounts before the switch, you are probably scratching your head with the recent changes.  Rest assured, the new plans we are currently offering provide more features and better capabilities than our previous accounts. Continue reading Why The Change?

How to get the most from our customer service

Most customers at some point in the process of setting up or running a website will naturally need to communicate with customer service.  Maybe your site is down for an unknown reason.  Possibly you are attempting to install a script or get a script working and having troubles.  Even installing an SSL certificate or setting up emails may not go as smoothly as you’d like it to go.

How do you go about getting the most from our customer service?  As many of our customers know, we strive daily to ensure that our customer service is the best that it can be.  We have real people answering real phone calls from 9am – 6pm Central Time.  We also have a 24/7 support helpdesk that we often respond to so quickly that our customers don’t answer back until the next day because they just didn’t think anyone would be answering a ticket at 2 o’clock in the morning. Continue reading How to get the most from our customer service

1627 Main Street, Suite 602
Kansas City, MO 64108
Toll Free: (877) 289-0395

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