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Customer Stories: PPD Multimedia

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Jeffrey Bettencourt Co-founder of PPD Multimedia Inc.
Jeffrey Bettencourt Co-founder of PPD Multimedia Inc.
This month we would like to introduce you to Jeffrey and Jill Bettencourt from PPD Multimedia, Inc. – Your Complete One-Stop Design Studio. PPD Multimedia is our May Featured Client of the month. www.ppdmultimedia.com.

“As a multimedia company our focus is design so it is important for us to have a IT partner we can count on and trust to keep our clients up and running, HardHat is that partner therefore we use them for all of our hosting & IT services. – Jeffrey Bettencourt

As Jeff and Jill enter their 25th year in business, they will be celebrating their anniversary of delivering successful exposure to thousands of businesses and organizations. Located in the beautiful coastal city of Santa Cruz, CA. Many of PPD Multimedia’s clients are tied to local tourism: hotels, restaurants and retail however, they also work closely with the service and medical industries. PPD designs logos to improve company’s image or innovative websites to attract more customers. The PPD team is comprised of talented experts and staff members with an excellent track record, which enables them to create a dynamic appearance that is unique to each client. In today’s competitive marketplace, image is more important than ever. PPD Multimedia’s knowledge and expertise combined with their professional integrity makes them stand out. PPD not only works to create successful marketing materials for businesses, they provide cost effective options to fit any budget. PPD is consistent, quality driven, efficient and focused on attention to detail.

PPD Company History

  • After graduating from San Diego State University in 1991 with a Bachelor of Arts degree in Graphic design Jeff worked for an Advertising Agency in Stockton California. It was a very exciting time for designers, the dawn of the digital designer was on the horizon and he was working on national campaigns and projects.
  • After 3 years with that firm, Jeff started his own agency “JB Designs.” In addition to graphic design they expanded into production with in-house screen printing, vehicle graphics and started designing for that new media the “internet.” Jeff was very inspired to be involved from the very beginning and to see how it has changed our lives. Yet another evolution in graphic design.
  • In 1996 Jeff met his wife Jill, moved to Santa Cruz CA, and changed the name of the agency to Pleasure Point Design (A local surf break).
  • They then incorporated the business, received their contractors license and the named changed yet again to PPD Multimedia, inc.
  • Special Achievements/awards/successes:

      This year PPD designed an ADA compliant detectable warning saving a client of theirsthousands of dollars from using the traditional warning system.
      http://www.ppdmultimedia.com/portfolio/signs/ada-signs/detectable-warning/
      http://www.ppdmultimedia.com/files/4514/2715/9913/2015MarchPACNewsletter_-_Bariatric_Barriers.pdf

      2014 Structures Award for Complete building signage for Public Use Project from the Silicon Valley Business Journal
       

    It has been amazing to see how technology has changed our industry over the years.  We now produce our printing digital, websites can practically perform any function and large format graphics can be applied to almost any surface, vehicle or substrate you can think of.

    After over 24 years of being in the advertising business the folks at PPD Multimedia still enjoy seeing their clients get excited when they see the finished product.
    When Jeff is not at work he enjoys fishing on the bay and cooking healthy, tasty food!
    They are very much looking forward to the next 25 years in this ever changing industry!

    Whether you want a new logo to improve your company’s image or an effective website to attract more customers and motivate sales, PPD Multimedia can create the right look,
    energy and appeal for you.

    Customer Stories: Xante Corporation

    Xante-Logo-blue-PNG

    Arthur Verwey, VP Worldwide Marketing
    Arthur Verwey, VP Worldwide Marketing
    We have the pleasure of meeting with the folks at Xante Corporation recently after choosing them as our featured client of the month! http://xante.com

    “While other hosting companies have left us with continuous server crashes and poor customer service, Hard Hat has provided us with flawless hosting services and quick, courteous customer support.”

    James Latham and Arthur Verwey gave us a rundown on what makes them stand out in the Digital Printing Industry. Xante was founded in 1989 by Robert C Ross Jr, on the principles of Engineering and Innovation.
    Xante offers customers the latest technology in the digital printing industry. Their printers can print on corrugated boxes, folding cartons, banners, envelopes, thick card stocks, table tents, and much more. Their digital print line includes wide format printers, heavy stock and high capacity printers, envelope printers with crisp colors and rapid output and easy-to-use prepress workflow software.

    In 1993, a co-development agreement was signed with Adobe™ Systems that gave Xante source code rights to Adobe PostScript Level 2 software. Being a member of the Adobe co-development program enabled Xante to couple its proprietary technology with the industry standard printer language, Adobe PostScript. Xante completed the acquisition of two companies in 2007, RIPit Imaging Systems, Inc. (Sacramento,CA) and Exxtra Imaging Systems, Inc. (Hauppauge, New York). With this purchase came several products that helped Xante expand into newer markets, and add to an already impressive Xante product line.
    Xante corporate headquarters, located in Mobile, Alabama, consists of professional staff focused upon engineering development, sales, support, marketing, training, service, inventory and distribution. Xante Europe has continued to grow in response to customer needs. Located in Duiven, the Netherlands, a multi-lingual staff dedicated to serving Xante customers globally by focusing on local sales, support, training, inventory and distribution. Xante also opened a new office in Zhengzhou, China to provide local sales and support to the Pacific Rim with an additional U.S. location in Sacramento, California.

        Like us at Hard Hat Hosting, Xante is dedicated to continuing the tradition or providing customers with leading edge technology and , exceptional products, all backed by service and support that is unmatched in our industries!

    Use of Hard Hat Hosting Solutions:

    Xante Corporation utilizes the Managed Hosting Services provided by Hard Hat Hosting for their USA and EU online stores. Our excellent uptime, robust network, and quick to respond customer service ensures that their online stores stay online with smooth and quick page loads worldwide.

    “We use Hard Hat as a hosting solution for our online stores and our yearly e-commerce profits are steady and increasing. While other hosting companies have left us with continuous server crashes and poor customer service, Hard Hat has provided us with flawless hosting services and quick, courteous customer support. Our stores’ servers are consistently up and running. We have had zero noticeable downtime and our pages always load quickly and smoothly.” – Arthur Verwey, VP Worldwide Marketing. Xante Corporation

    Not good but GREAT, client satisfaction results are in.

    ‘Rock Stars’ ‘Simply Amazing’ ‘We Love Love Love Hard Hat Hosting’

    When you hear words like these from the overwhelming majority of your client base, not only are you doing something right, you are doing something great.

    This is a small sample selection of the majority from the first round of a customer satisfaction survey. The survey asks the NPS question, followed by the typical questions to measure customer satisfaction in a hosting provider such as; How would you rate Hard Hat Hosting overall, How would you rate our customer service, How would you rate the service uptime, Network Response, etc..

    If you are unfamiliar with the NPS system, it is one question that helps you determine if your customers are Promoters (9-10) Passives (7-8) or Detractors (0-6). Promoters are loyal clients to keep buying and refer business. Passives are on the fence and may be compelled by one thing or another to turn into a Promoter or Detractor. Detractors are unhappy clients that can damage your reputation and post negative feedback around the internet. The calculation is done by taking the percentage of promoters, then subtract the percentage who are detractors. As you can see there is much more room for detractors to drive down a score than the opportunity for promoters to raise the score.

    What we found out however from our first round with this survey, we are holding a score of 86. A great number to see that 86% of respondents gave us a 9 or 10 score. Now to put this into perspective, in 2013 USAA – Insurance was rated #1 in customer satisfaction with a score of 80 and #2 USAA – Banking at 78. #3 Costco at 78, #4 Apple at 76.

    If you are reading this as a client of Hard Hat Hosting, this is very good news which shows you that we have a very sustainable business model. Customer satisfaction is at the heart of everything we do with; prompt & professional support, network uptime, managed services, and by never overselling the hardware supporting our VPS services. If you are reading this and are not yet a client of Hard Hat Hosting, we invite you to sign up today. You will soon see the difference in what a customer centric hosting provider can do for you and your business.

    Managed VPS with Plesk starting out at just $24.95. Contact sales or call (866) 427-3428 through October to save an additional 20%.

    The service from Hard Hat Hosting is remarkable. I have been with other hosting services in the past and am amazed at how fast questions are answered by Hard Hat, the speed for my connection, and that I can’t even remember ever having an outage! The staff goes out of their way to help with things just as a courtesy for us that any other company would not have been willing to do without nickel and diming us to death. Hard Hat is the BEST hosting company I have ever used and I have recommended them to everyone I know.
    David
    Fantasia Mining, Inc.

     

    You guys are so awesome. Ever since we switched to Hard Hat we’ve had flawless service, fast, reliable hosting with no problems whatsoever. It’s nice to have finally found a good home for ecamm.com. Keep up the great work. Thanks!
    Ken,
    www.ecamm.com

     
    Thanks Hard Hat for exceding my expectations for a dedicated host. I’ve been let down in the past by other hosts and your dedication to providing a reliable, high quality service has been a relief. Hard Hat have raised the bar on web site hosting for both reliability and support.
    David,

    www.appliancefactoryparts.com

    Parallels Plesk Panel 11 Raises the Bar for Website Management

    Starting back in Jun 12′ all New VPS’s come with Plesk Panel 11 installed.

    Parallels Plesk Panel 11 is the ideal tool for small business IT professionals. It makes Web site creation faster and easier, lets you offload e-mail management to nontechnical people, and enables end users to safely access server resources without supervision.

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    Parallels Plesk CloudFlare Plugin Available on All New VPS Acccounts

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    We are proud to announce the availability of our Parallels Plesk CloudFlare Plugin to integrate your site with a simple install from your Plesk 10 control panel. This plugin is available on all new VPS accounts and dedicated servers. If you whish to integrate CloudFlare now on an existing VPS please open a support ticket and we can assist you.

    Please read below for more details about CloudFlare Services.

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    Before CloudFlare Integration

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